BrokenArrowRecruiter
the smart solution for Broken Arrow jobs

Customer Service: Become a Customer Experience Rep - Tulsa

Company: Dish Network
Location: Broken Arrow
Posted on: January 12, 2019

Job Description:

Summary
DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service Sling TV that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win it s in our DNA. We re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Job Duties and Responsibilities
If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH s 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience.
The Customer Experience Representative answers inbound technical and customer service calls from internal and external customers. Other responsibilities as follows:

  • Supports Tier 1 technical support and customer service phone support for external customers
  • Regular and predictable attendance
  • This support can be, but is not limited to, entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requests
  • Provide quality technical support service through one-contact resolution to establish a long-term customer relationship
  • Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone
  • Assist customers with their billing and payments as needed
  • Sell multiple entertainment products and services as well as hardware systems and accessories Essential Functions:
    A Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions:
    • Willingness to work flexible schedules including weekends, holidays, and evenings
    • Ability to regularly sit for long periods of time
    • Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases
    • Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services
      • Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics
      • Deescalate upset or irate customers in order to satisfactorily address their customer service needs Skills - Experience and Requirements
        A successful Customer Experience Representative will have the following:
        • High School diploma, GED, or equivalent experience
        • Six-months related customer service/technical support experience and/or training preferred
        • Analytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem solving and critical thinking skills are essential
        • Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines
        • Ability to speak effectively with customers and employees of the organization
        • Strong organizational, time management, and problem solving skills
        • Excellent written and oral communication skills
        • Strong sense of professionalism and active listening skills
        • Ability to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processesAssociated topics: customer care, customer service associate, customer service representative, internship, phone, platform support, rep, representante de servicio al cliente, representative, service agent

          Keywords: Dish Network, Broken Arrow , Customer Service: Become a Customer Experience Rep - Tulsa, Sales , Broken Arrow, Oklahoma

          Click here to apply!

          Didn't find what you're looking for? Search again!

          I'm looking for
          in category
          within


Other Sales Jobs


Sales Rep - Rural Markets
Description: If you're exploring sales careers, you already know sales is the way to get ahead. You can sell just about anywhere, but the key is knowing how to spot the right opportunity.Have you ever
Company: Platinum Supplemental Insurance
Location: Rogers
Posted on: 01/24/2019

Platinum-Insurance - Sales Rep
Description: If you're exploring sales careers, you already know sales is the way to get ahead. You can sell just about anywhere, but the key is knowing how to spot the right opportunity.Have you ever
Company: Platinum Supplemental Insurance
Location: Fayetteville
Posted on: 01/24/2019

Remote Tax Advisor - CPA, Enrolled Agent or Attorney
Description: Remote Tax Advisor - CPA, Enrolled Agent or Attorney Overview Join Our Virtual Tax Network At Intuit, our mission is to power prosperity around the world. Tax experts support that mission to our TurboTax (more...)
Company: Intuit
Location: Tulsa
Posted on: 01/24/2019


Account Executive - Outside Sales / Tulsa, OK
Description: Join the AmeriPride Team as an Account Executive br br Sales professionals, are you looking for a fantastic career in a fast-paced environment where you can put your sales and people skills to work (more...)
Company: AmeriPride Services Inc
Location: Tulsa
Posted on: 01/24/2019

Real Estate Agent - No Experience Needed
Description: br Job DescriptionA Real Estate Agent is responsible for helping clients with every aspect of the real estate transaction process. Clients need real estate agents to help them market and sell their (more...)
Company: Crye-Leike
Location: Springdale
Posted on: 01/24/2019

Consultative Real Estate Agent
Description: br Job DescriptionIf you have excellent interpersonal skills and a genuine desire to help people find the best possible house or property, then a career as a Consultative Real Estate Agent may be very (more...)
Company: Crye-Leike
Location: Fayetteville
Posted on: 01/24/2019

Outside Software Sales Consultant
Description: Outside Software Sales Are you just working for a company or are you part of aCAUSE Our Cause: Protect grow local business market share through Local Business Automation and use of our customizable (more...)
Company: Dex Media
Location: Tulsa
Posted on: 01/24/2019

Outside Sales Rep
Description: If you're exploring sales careers, you already know sales is the way to get ahead. You can sell just about anywhere, but the key is knowing how to spot the right opportunity.Have you ever
Company: Platinum Supplemental Insurance
Location: Springdale
Posted on: 01/24/2019

Inside Sales: Become an Associate Account Executive
Description: Summary br br DISH is a Fortune 250 company with more than 14 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge (more...)
Company: DISH
Location: Broken Arrow
Posted on: 01/24/2019

AVON Sales Representative / Sales Leader - Work from Home, Earn 40% Commission on all Sales
Description: Build your own AVON Business from the comfort of your own home. Whether you are looking for a part-time
Company: Avon
Location: Tulsa
Posted on: 01/24/2019

Log In or Create An Account

Get the latest Oklahoma jobs by following @recnetOK on Twitter!

Broken Arrow RSS job feeds