Customer Service Representative
Company: R1 RCM
Location: Owasso
Posted on: April 24, 2024
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Job Description:
Location: Ascension St. John Owasso
Shift: PRN, Flexible shifts, various shifts available ---
As our Customer Service Representative, you'll work to help our
patients check into the hospital. It's fast-paced on occasion and
you'll be the person they rely on to answer questions during
registration. You'll build trust in these interactions by
collecting information accurately and quickly but also by listening
with compassion - not just to hear information, but to address
their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker
who is a quick study with technology and can type and answer
phones. You don't need to have any previous experience or knowledge
in healthcare. Since this is a hospital/lab environment, you will
need to be prepared to see illness and injuries. We'll teach you
everything you need to know, which makes this a perfect starting
point to launch your healthcare career.
At R1 RCM, we deliver innovative solutions by bringing together the
best people and technologies that enable providers to simplify the
healthcare experience. Our mission is to be the one trusted partner
to manage revenue, so providers and patients can focus on what
matters most. Our 22,000+ global associates are given valuable
opportunities to contribute, innovate, and create meaningful work
that makes an impact in the communities we serve around the world.
Interested? Learn more, visit: r1rcm.com/careers.
Here's what you can expect working in Patient Registration
(Customer Service):
Working on computers and answering phones to intake information in
a busy environment. You'll work across multiple screens collecting
details that must be input correctly between physician and nurse
check-ins. You should feel comfortable working across multiple
programs and typing as quickly as patients can talk. You will work
around clinicians interrupting the registration process for
emergent clinical care.
Helping people who may be very ill or worried. We're not human
computers intaking information. Patients need you to be there for
them and listen carefully to ease their anxiety. You'll ask
follow-up questions and build rapport in real time.
Fast-paced work environment, often on your feet assisting patients
complete their registration. While collecting patient and insurance
information may seem straightforward, there is a lot of variation
in health plans and coverage, that will require knowledge through
training. While the data you collect may be predictable, the people
you'll get it from aren't. You must work quickly and expect the
unexpected. This is not a casual desk job.
A team you can rely on. We care about your progress toward career
goals. This is just the first step of your healthcare career at R1
RCM Inc.
Requirement:
High School Diploma or GED
Excellent customer service experience
At R1, we are committed to promoting diversity, equity, and
inclusion. We are proud to be an equal opportunity employer. We do
not discriminate based on age, color, national origin, citizenship
status, physical or mental disability, medical condition, race,
religion, creed, gender, sex, sexual orientation, gender identity
and/or expression, genetic information, marital status, status
regarding public assistance, veteran status or any other
characteristic protected by federal, state, or local law. We are
committed to providing a workplace free of harassment.
If you need assistance or an accommodation to complete any part of
the job application process, please contact us at 312-496-7709 or
careers@r1rcm.com for assistance.
For this US-based position, the base pay range is $14.00 - $15.96
per hour . Individual pay is determined by role, level, location,
job-related skills, experience, and relevant education or
training.
The healthcare system is always evolving - and it's up to us to use
our shared expertise to find new solutions that can keep up. On our
growing team you'll find the opportunity to constantly learn,
collaborate across groups and explore new paths for your
career.
Our associates are given the chance to contribute, think boldly and
create meaningful work that makes a difference in the communities
we serve around the world. We go beyond expectations in everything
we do. Not only does that drive customer success and improve
patient care, but that same enthusiasm is applied to giving back to
the community and taking care of our team - including offering a
competitive benefits package. (http://go.r1rcm.com/benefits)
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of
equal employment opportunity. The Company's employment practices ,
including those regarding recruitment, hiring, assignment,
promotion, compensation, benefits, training, discipline, and
termination shall not be based on any person's age, color, national
origin, citizenship status, physical or mental disability, medical
condition, race, religion, creed, gender, sex, sexual orientation,
gender identity and/or expression, genetic information, marital
status, status with regard to public assistance, veteran status or
any other characteristic protected by federal, state or local law.
Furthermore, the Company is dedicated to providing a workplace free
from harassment based on any of the foregoing protected
categories.
If you have a disability and require a reasonable accommodation to
complete any part of the job application process, please contact us
at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn
more about their privacy rights California Consent
(https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)
To learn more, visit: R1RCM.com
Visit us on Facebook (https://www.facebook.com/R1RCM)
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#hospitaljobs #r1career #customerservice #patientregistration
#emergencydepartment #hospital #entrylevel #entryleveljob
#paidtraining #noexperiencerequired #healthcarecareer
#healthcarejob
Keywords: R1 RCM, Broken Arrow , Customer Service Representative, Sales , Owasso, Oklahoma
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