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Desktop Support Technician

Company: Inceed
Location: Broken Arrow
Posted on: August 30, 2020

Job Description:

iNCEED has partnered with a nationwide company, headquarted in Broken Arrow, OK that is looking to add a Desktop Support Technician to their team PURPOSE OF THE ROLE The Support Technician provides support to all computer system users for desktop and phone related issues.This position requires technical skills in many areas of computing but most importantly a great attitude with a desire to learn and grow as a professional in a team environment. ESSENTIAL DUTIES AND RESPONSIBILITIES middot Provide technical assistance to end users while maintaining great customer service middot Manage and complete trouble tickets in a ticketing system middot Install and update computers, peripherals, and software middot Create and maintain user accounts, including assigning privileges middot Telecommunications management including VoIP, user accounts, and handsets middot Occasional travel to company sites to perform necessary onsite maintenance and repair middot Assist in the organization and inventory of hardware and software resources middot Perform other system duties as assigned middot Be ready to contribute and be heard Suggest changes and provide feedback on how to make the support team and end-users happier and effective in the day to day duties. QUALIFICATIONS middot Can operate Windows 7 and 10 middot Proficient with ITSM tools. middot Can set up a new computer with desktop software middot Knowledge of anti-virus and anti-malware middot Proficient knowledge or ability to learn computer software specific to the operation (Excel, Microsoft Windows Server, Active Directory, O365, etc.) middot Excellent written and verbal communication skills middot Excellent problem solving skills middot Proficient level of knowledge of the interaction of applications CERTIFICATES, LICENSES, REGISTRATIONS middot MicrosoftPC certifications preferred Must be located in the Tulsa Metropolitan Area to be considered for the role.

Keywords: Inceed, Broken Arrow , Desktop Support Technician, Professions , Broken Arrow, Oklahoma

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