Desktop Support Technician
Company: Inceed
Location: Broken Arrow
Posted on: August 30, 2020
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Job Description:
iNCEED has partnered with a nationwide company, headquarted in
Broken Arrow, OK that is looking to add a Desktop Support
Technician to their team PURPOSE OF THE ROLE The Support Technician
provides support to all computer system users for desktop and phone
related issues.This position requires technical skills in many
areas of computing but most importantly a great attitude with a
desire to learn and grow as a professional in a team environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES middot Provide technical
assistance to end users while maintaining great customer service
middot Manage and complete trouble tickets in a ticketing system
middot Install and update computers, peripherals, and software
middot Create and maintain user accounts, including assigning
privileges middot Telecommunications management including VoIP,
user accounts, and handsets middot Occasional travel to company
sites to perform necessary onsite maintenance and repair middot
Assist in the organization and inventory of hardware and software
resources middot Perform other system duties as assigned middot Be
ready to contribute and be heard Suggest changes and provide
feedback on how to make the support team and end-users happier and
effective in the day to day duties. QUALIFICATIONS middot Can
operate Windows 7 and 10 middot Proficient with ITSM tools. middot
Can set up a new computer with desktop software middot Knowledge of
anti-virus and anti-malware middot Proficient knowledge or ability
to learn computer software specific to the operation (Excel,
Microsoft Windows Server, Active Directory, O365, etc.) middot
Excellent written and verbal communication skills middot Excellent
problem solving skills middot Proficient level of knowledge of the
interaction of applications CERTIFICATES, LICENSES, REGISTRATIONS
middot MicrosoftPC certifications preferred Must be located in the
Tulsa Metropolitan Area to be considered for the role.
Keywords: Inceed, Broken Arrow , Desktop Support Technician, Professions , Broken Arrow, Oklahoma
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