One Call Specialist I - Tulsa, OK
Posted on: May 28, 2019
CenturyLink (NYSE: CTL) is the second largest U.S. communications
provider to global enterprise customers. With customers in more
than 60 countries and an intense focus on the customer experience,
CenturyLink strives to be the world's best networking company by
solving customers' increased demand for reliable and secure
connections. The company also serves as its customers' trusted
partner, helping them manage increased network and IT complexity
and providing managed network and cyber security solutions that
help protect their business.
We are in the process of filling telecom specialist positions for
our Cable Protection Academy. This is a great position that will
provide an introduction to the Telecommunications industry.
We will provide a combination of training and practical experience
to help you move into a customer-focused technical support role.
Individuals who successfully complete our intensive training
program will be evaluated and placed into the role, where you will
apply your training and learn key aspects of providing exceptional
Training will be for 5 weeks and during training you will be
assessed on what you have learned. After training will have a deep
understanding and the ability to communicate key telecom
Responsible for screening One Call Center Locate Ticket requests in
order to analyze the location of the dig site using a software
application in relation to the company's underground fiber optics
network. Accountable for the protection of company fiber and
prevention of costly restoration due to a fiber cut or damage by
ensuring that the dig site is clear. Working environment operates
24x7 year-round and all specialists are expected to cover the
various shifts, holidays or work overtime whenever needed.
- Ability to work 24/7/365 flexible hours as needed
- Ability to work in a team environment and communicate with
customers in a professional manner
- An accurate and methodical approach
- Good problem-solving skills
- The ability to analyze data, recognize problems, and draw quick
logical conclusions in a production environment
- Above average mathematical acumen
- PC skills and be well versed in MS Windows and Office
- Good communications skills
- Good customer care skills
- Attention to detail
- Ability to plan your work and meet deadlines
- Ability to work independently, as well as part of a team
- Good knowledge of IRTHNet or other Ticket Management System,
Microsoft Office (Word, Excel & Outlook), Ops Console, Map books,
GIS Applications and State One Call Center's websites.
High School Diploma or Equivalent
Alternate Location: US-Oklahoma-Tulsa
Requisition #: 212829
This job may require successful completion of an online assessment.
A brief description of the assessments can be viewed on our website
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, "protected statuses"). We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Keywords: CenturyLink, Broken Arrow , One Call Specialist I - Tulsa, OK, Other , Tulsa, Oklahoma
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