Service Desk

Company: Nesco Resource
Location: Bixby
Posted on: May 28, 2023

Job Description:

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.A regional Communications client has engaged Nesco Resource for the search of a Service Desk Operator. If you have more than 2 years of second level support in help desk, are a keen multitasker, and are looking to join a long standing company, you will be a great fit.

• Respond to incident reports and ticket escalations from First Level Support in a timely manner.
• Interface directly with customers to troubleshoot and resolve issues involving telephone, PC, LAN, Wi-Fi, VoIP, and/or PBX equipment.
• Coordinate ticket escalation to Third Level Support, Field Support (I&R), or third-party providers.
• Help develop, maintain, and adhere to troubleshooting procedures for supported services.
• Close incident records (trouble tickets): Correctly categorize incidents for problem identification and to check for completeness of information.
• Work with customers over the phone, email, and/or text to schedule the dispatch of a tech for repair on a Trouble Ticket.

Keywords: Nesco Resource, Broken Arrow , Service Desk, Other , Bixby, Oklahoma