Customer Service Representative - Onsite Tahlequah, OK
Company: Everise, Inc.
Location: Tahlequah
Posted on: January 22, 2023
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Job Description:
Company Overview
Join us on our mission to elevate customer experiences for people
around the world. As a member of the Everise family, you will be
part of a global experience company that believes in being
people-first, celebrating diversity and incubating innovation. Our
dedication to our purpose and people is being recognized by our
employees and the industry. Our 4.5/5 rating on Glassdoor and our
shiny, growing wall of Best Place to Work awards is a testament to
our investment in our culture. Through the power of diversity, we
celebrate all cultures for their uniqueness and strengths. With 13
centers around the world and a robust work at home program, we
believe great things happen when we work with people who think
differently from us. Find a job you'll love today!Position
Purpose:In this role you will take your exemplary customer service
skills, patience, understanding and compassion to answer inbound
phone calls for our clients' members. You will answer questions
related to their healthcare benefits. We offer opportunity for you
to earn additional cash incentives for reaching your goals in
addition to your base pay. We also offer medical, dental, vision,
and 401K benefits as well as earned PTO. If you've got the skills
to succeed and the motivation to make it happen, we look forward to
hearing from you.Must be located in or willing to travel to the
site location of 112 Main Parkway Tahlequah OK 74464Job
Requirements: --- Professionally handle a high volume of incoming
calls--- Thoroughly and efficiently gather customer information,
assess and fulfill customer needs and educate customers where
applicable regarding products and services--- Ability to utilize
and navigate multiple systems simultaneously--- Be dependable and
meet all attendance requirements--- Resolve customer issues via one
call resolution guidelines and/or escalated process--- Meet or
exceed company and client performance metrics--- Maintain a balance
between company policy and client benefit in decision making---
Continuously evaluate and identify opportunities to drive process
improvements that positively impact our client and its customers---
Responsible for call disposition or compiling and documenting
customer information as required--- Ability to accept and embrace
changes within the current business environmentQualifications:---
Ability to pass a background check--- Demonstrated passion for
excellence with respect to treating and caring for customers,
especially senior citizens--- Strong decision making and analytical
abilities--- Ability to identify customer needs and clearly
articulate products and services--- Schedule flexibility to include
weekends, evenings, possible holidays and occasional overtime---
Highly developed sense of integrity and commitment to customer
satisfaction--- Meet all attendance and dependability
requirements--- Be a team player
Equipment Requirements:All equipment is supplied by Everise
If you've got the skills to succeed and the motivation to make it
happen, we look forward to hearing from you.
Keywords: Everise, Inc., Broken Arrow , Customer Service Representative - Onsite Tahlequah, OK, Other , Tahlequah, Oklahoma
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