JOB TITLE: PERSONAL SHOPPER REPORTS TO: Personal Shopping
I measure my success as a Personal Shopper by the following:
- My safety, my customer's safety and the safety of those I work
with is my first responsibility, and by following the procedures in
place, and using the training provided, I go about my daily
business mindful I have control over my safety and the safety of
- I strive daily to exceed my customers' expectations by
providing a positive first impression, determining actual needs,
delivering real solutions, adding value where I can, and leaving
the customer with a lasting positive last impression. I know by
following the Reasor's Service Model, I do make a difference.
- I respect my customer, and those I work with, and this empowers
me to do my very best to deliver a quality customer experience for
each customer, and to assist those I work with in doing the
- My fellow employees and I work to ensure that our department
meets the high standards set out for us, and that we deliver on
every aspect of the Reasor's Value Proposition daily.
- I perform proper bagging techniques by sacking or assisting
with sacking orders, ensuring food safety and
ensuring products reach the customer's home in excellent
condition by practicing correct product placement.
- I provide services to my customers by always determining their
needs, continually increasing my knowledge of products and
services, offering carry out, parcel pick up, and reminding them of
other store services or upcoming planned events.
- My fellow employees and I follow Reasor's policies and
procedures as we go about our daily tasks knowing that this creates
a safe and secure place to work and shop.
- I execute Standard Operating Procedures (SOPs)
Personal Shopper: What I Do, How I Do It, and Why I Do It
As a Personal Shopper, this is what I do:
Personal Shopper Operations - I support and follow all Standard
Operating Procedures (SOPs) with a passion for shopping, for online
customers, with a sense of urgency and efficiency, communicating
with customers via phone or in-person, and notify my supervisor of
any issues regarding the online ordering system. I support
department readiness, staffing, and department cleanliness.
Product Knowledge - I support and follow all Standard Operating
Procedures (SOPs) by learning and understanding the store layout,
walkpaths, and the vast array of product offerings. I follow
substitution policies and understand how to pick the right items
for customers including fresh, perishable and nonperishable
Processing Online Transactions - I support and follow all
Standard Operating Procedures (SOPs) including applying changes to
orders via the online ordering system. I process orders quickly and
efficiently through the online register following company
guidelines, properly completing all transactions, adhering to all
laws and regulations restricting certain transactions, and allowing
for proper sales tracking.
Bagging Techniques and Storage - I support and follow all
Standard Operating Procedures (SOPs)
and sack the customer's order, ensuring food safety by bagging
different types of raw meat and toxic items separately. I label all
bags with the appropriate information, stage the items for pickup,
placing items in the proper areas including freezers, coolers, and
dry storage areas. I ensure products reach the customer's home in
excellent condition by practicing correct product placement during
POSITION TITLE: PERSONAL SHOPPER
Conscientiousness/Quality Orientation - Throughout daily
operations, avoids potential risk or loss to self, others and the
organization by following and executing on all established
policies, safety, food safety, loss prevention, SOP standards,
company programs, and training provided. Habitually keeps a clean
and organized work area and shows up on time with the proper tools
and attire. Systematically pays attention to detail, applies his or
her best effort, and is thorough with completeness of work.
Problem Solving - Proactively uses critical thinking skills and
logic to effectively obtain answers to problems (as appropriate, on
one's own). Weighs both positive and negative consequences prior to
making decisions. Uses all necessary resources in order to make
good, timely decisions.
As a Personal Shopper, this is how I do it:
Building Relationships - Initiates and engages in polite, warm,
and respectful conversation with co-workers and customers.
Empathizes with others and always considers things from other
people's perspectives. Sincerely cares about the well-being of
others and engages in activities that show compassion and
Integrity - Follows all Reasor's standards for personal
responsibility, including always acting honestly and ethically.
Consistently demonstrates a "no excuse" approach to one's own
attitude and actions. Does not hide mistakes, owns up to errors
quickly, and acts to remedy the error.
Cultural Enthusiasm - Acts consistently in accordance with
Reasor's values and beliefs. Is knowledgeable about the company's
basic history - adheres to the principals found within the Reasor's
"Bring the Table to Life" Booklet and Service Model. Is accepting
of others and treats others equally regardless of individual
As a Personal Shopper, this is why I do it:
Customer Focus - Completely understands what delivering great
customer service entails (Reasor's Service Model/"Bring the Table
to Life" Booklet) for his or her position and the team. Proactively
assists customers and makes them feel special by anticipating and
recognizing customer needs and preferences. Energetically educates
customers about products and services that Reasor's offers, serves
as a "Food Guide".
Supporting Reasor's Mission Statement - With respect and support
from my peers and supervisors, I strive daily to exceed my
customers' expectations in an effort to support the Reasor's
Mission Statement, "Depend on us to be the best place to work and
High school diploma or G.E.D. equivalent preferred
No previous experience required.
Ability to work a flexible schedule including evenings, weekends
and holidays as needed. Ability to interpret, understand and follow
Ability to move, lift, carry and place merchandise and supplies
weighing less than or equal to 50 pounds without assistance.
Adaptable to different situations and the ability to respond
with flexibility to shifting priorities and rapid change.
Ability to complete tasks in a timely manner.
Frequently reaches overhead and below the knees, including
pushing, pulling, squatting, kneeling, bending, stooping, crouching
and twisting with or without bearing weight.
Occasionally required to climb and/or crawl.
Continuous repetitive motion with hand(s) and arm(s), such as
grasping, gripping and turning. Stands and/or walks continuously
Ability to visually locate merchandise and other objects, as
well as verify information, often in small print.
May be exposed to all weather conditions (hot, cold, rain, snow,
ice and wind) as well as, inside work with variations in heat,
cold, dust and humidity.
May be exposed to chemicals or allergens (such as latex, eggs,
nuts, soy, wheat, etc.)
Employment at Reasor's may be contingent upon completion and our
evaluation of a personality assessment, drug screen, employment
reference check and criminal background check.