JOB TITLE: CASHIER CUSTOMER SERVICE CLERK REPORTS TO: FRONT END
Cashier Customer Service Clerk Summary
I measure my success as a Cashier Customer Service Clerk by the
- I strive daily to exceed my customers' expectations by
providing a positive first impression, determining actual needs,
delivering real solutions, adding value where I can, and leaving
the customer with a lasting positive last impression. I know by
following the Reasor's Service Model, I do make a difference.
- I respect my customer, and those I work with, and this empowers
me to do my very best to deliver a quality customer experience for
each customer, and to assist those I work with in doing the
- My fellow employees and I work to ensure that our department
meets the high standards set out for us, and that we deliver on
every aspect of the Reasor's Value Proposition daily.
- I process transactions by giving the customer undivided
attention, properly completing all transactions, adhering to all
laws and regulations restricting certain transactions, and keeping
my work area clean and supplied.
- I perform proper bagging techniques by sacking or assisting
with sacking orders, ensuring food safety and ensuring products
reach the customer's home in excellent condition by practicing
correct product placement.
- I provide services to my customers by always determining their
needs, continually increasing my knowledge of products and
services, offering carry out, parcel pick up, and reminding them of
other store services or upcoming planned events.
- My fellow employees and I follow Reasor's policies and
procedures as we go about our daily tasks knowing that this creates
a safe and secure place to work and shop.
- My safety, my customer's safety and the safety of those I work
with is my first responsibility, and by following the procedures in
place, and using the training provided, I go about my daily
business mindful I have control over my safety and the safety of
- I execute Standard Operating Procedures (SOPs)
Cashier Customer Service Clerk: What I Do, How I Do It, and Why
I Do It
As a Cashier Customer Service Clerk, this is what I do:
Process Transactions - I support and follow the Standard
Operating Procedures (SOPs) and quickly and efficiently process
transactions by giving the customer my undivided attention,
processing purchases through the register system following company
guidelines, properly completing all transactions, adhering to all
laws and regulations restricting certain transactions.
Perform Proper Bagging Techniques - I support and follow the
Standard Operating Procedures (SOPs) and sack or assist with
sacking the customer's order, ensuring food safety by bagging
different types of raw meat and toxic items separately, and
ensuring products reach the customer's home in excellent condition
by practicing correct product placement.
Provide Services - I support and follow the Standard Operating
Procedures (SOPs) and provide services to my customers by
identifying the customer's need and identifying appropriate
solution(s), such as carry out or parcel pick up, and reminding
them of other store services or upcoming planned events.
Conscientiousness/Quality Orientation - Throughout daily
operations, avoids potential risk or loss to self, others and the
organization by following and executing on all established
policies, safety, food safety, loss prevention, SOP standards,
company programs, and training provided. Habitually keeps a clean
and organized work area and shows up on time with the proper tools
and attire. Systematically pays attention to detail, applies his or
her best effort, and is thorough with completeness of work.
Problem Solving - Proactively uses critical thinking skills and
logic to effectively obtain answers to problems (as appropriate, on
one's own). Weighs both positive and negative consequences prior to
making decisions. Uses all necessary resources in order to make
good, timely decisions.
As a Cashier Customer Service Clerk, this is how I do it:
Building Relationships -Initiates and engages in polite, warm,
and respectful conversation with co-workers and customers.
Empathizes with others and always considers things from other
people's perspectives. Sincerely cares about the well-being of
others and engages in activities that show compassion and
Integrity - Follows all Reasor's standards for personal
responsibility, including always acting honestly and ethically.
Consistently demonstrates a "no excuse" approach to one's own
attitude and actions. Does not hide mistakes, owns up to errors
quickly, and acts to remedy the error.
Cultural Enthusiasm - Acts consistently in accordance with
Reasor's values and beliefs. Is knowledgeable about the company's
basic history - adheres to the principals found within the Reasor's
"Bring the Table to Life" Booklet and Service Model. Is accepting
of others and treats others equally regardless of individual
As a Cashier Customer Service Clerk, this is why I do it:
Customer Focus -Completely understands what delivering great
customer service entails (Reasor's Service Model/"Bring the Table
to Life" Booklet) for his or her position and the team. Proactively
assists customers and makes them feel special by anticipating and
recognizing customer needs and preferences. Energetically educates
customers about products and services that Reasor's offers, serves
as a "Food Guide".
Supporting Reasor's Mission Statement - With respect and support
from my peers and supervisors, I strive daily
to exceed my customers' expectations in an effort to support the
Reasor's Mission Statement, "Depend on us to be
the best place to work and shop.
Must be at least sixteen (16) years of age.
Prefer previous experience operating a cash register, handling
cash or other forms of tender, preferably in a grocery store or a
Ability to work a flexible schedule including evenings, weekends
and holidays as needed.
Ability to interpret, understand and follow instructions.
Ability to move, lift, carry and place merchandise and supplies
weighing less than or equal to 25 pounds without assistance.
Frequently reaches overhead and below the knees, including
pushing, pulling, squatting, kneeling, bending, stooping, crouching
and twisting with or without bearing weight.
Continuous repetitive motion with hand(s) and arm(s), such as
grasping, gripping and turning.
Stands and/or walks continuously throughout shift without a
break for up to 4 hours.
Ability to visually locate merchandise and other objects, as
well as verify information, often in small print.
May be exposed to all weather conditions (hot, cold, rain, snow,
ice and wind) as well as, inside work with variations in heat,
cold, dust and humidity.
May be exposed to chemicals or allergens (such as latex, eggs,
nuts, soy, wheat, etc.)
Employment at Reasor's may be contingent upon completion and our
evaluation of a personality assessment, drug screen, employment
reference check and criminal background check.