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Call Center Supervisor / Part Time / Management and Call Center Experience is Required

Company: Galt Foundation
Location: Taft
Posted on: May 3, 2021

Job Description:

We believe in the win-win and we match great organizations with loyal and motivated employees. 

Galt Foundation is a non-profit staffing agency. Our mission is to provide, promote, and expand employment opportunities to individuals with disabilities. Disabilities/Conditions may include, but are not limited to: anxiety, depression, ADHD, PTSD, MS, cancer, diabetes. hearing or sight impairments, & injuries.

We are seeking a Part-Time Call Center Supervisor in Taft, OK.    Monday - Friday noon-5pm $12.50/hr

Responsibilities:

  • Hiring and terminations of agents. Discretionary decision making is a part of this assignment.
  • Monitoring of Time Dr, VICI Dialer, Recordings, Emails
  • Support for any issues for QC, Enrollment, or booking departments. Removing or adding contact/ meters/ documents info in Contracts in Etiger for agents
  • Handling of agents issues, i.e. attendance
  • Recommendation of tools necessary to support the inside and outside selling resources, i.e., e-mail templates, brochures, Internet access, daily pricing, etc.
  • Providing adequate selling support recommendations for the department. Specifically, as these activities relate to Customer Service activities and Administrative support.
  • Attend sales meetings and all other meetings.
  • Establishing the departments mission, and ensuring that it agrees with the companys overall mission statement and inside sales philosophy.

Requirements:

  • Must be able to pass a background check
  • Must be able to pass a drug screen
  • Willing to work in a Correctional environment
  • At least 1-year supervisor or related experience
  • Call center experience 

       

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Keywords: Galt Foundation, Broken Arrow , Call Center Supervisor / Part Time / Management and Call Center Experience is Required, Other , Taft, Oklahoma

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