BrokenArrowRecruiter Since 2001
the smart solution for Broken Arrow jobs

Workforce Specialist

Company: Maximus
Location: Broken Arrow
Posted on: May 3, 2021

Job Description:

- Constantly assess system-wide and individual department performance and productivity to confirm business objectives are being met and uncover opportunities for improvement - Produce reports such as attendance, schedule adherence, intraday performance and other ad hoc reports as needed - Ensure sufficient time is planned to support the business through training, individual representative development, team meetings, etc. - Stay up to date with changes to industry best practices, tools, templates, and technologies and looks for opportunities to improve program performance - Participates in and may facilitate meetings and conference calls with cross-functional teams, which may include the client - Maintain an understanding of CDC-INFO scope, processes, and client feedback - Schedule flexibility as well as overtime is required

Education and Experience Requirements

- Requires a High School Diploma or GED - Bachelor's Degree preferred - Minimum three (3) years' experience in the area of workforce management, customer service or call center operations - Strong organization, prioritization, time management and multitasking abilities - Effective written and oral communication skills - Ability to work under pressure and stress while exceeding day-to-day operational demands - High level of commitment, initiative, vision and enthusiasm - Advanced knowledge in MS Excel and PowerPoint - Proficient in SWP system preferred, Aspect eSWP strongly preferred - Ability to multi-task and be flexible in a changing environment - Must be able to effectively prioritize and manage multiple concurrent projects and complete high quality work

Essential Duties and Responsibilities:

- Works on assignments that are routine in nature, with responsibilities easily learned on the job. - Monitor call volume and staffing data to ensure workers are performing in accordance with established quality and performance standards. - Research inquiries using various tools, databases, written materials, and the web to provide knowledgeable responses to inquiries. Minimum Requirements: - High School diploma or equivalent with 0-1 years of experience. - Must be able to start on 3/29/2021 - Must be able to work without absences for a minimum period of 90 days - Must be available to work 8 hour shift between the hours of 8am-10pm Eastern Time (program is operational 7 days a week) - This position supports a federal contract that requires all persons be U.S. citizens.

Keywords: Maximus, Broken Arrow , Workforce Specialist, Other , Broken Arrow, Oklahoma

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Oklahoma jobs by following @recnetOK on Twitter!

Broken Arrow RSS job feeds