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Community Associate

Company: 36 Degrees North
Location: Broken Arrow
Posted on: January 14, 2020

Job Description:

As the "face" of 36 Degrees North, Community Associates are the first point of contact for our community members and their guests. They are part concierge and part human swiss-army knife, going above and beyond to support and connect our members with the workspace, community and resources they need to keep being awesome! They greet people, answer questions, forge connections and are the catalyst that holds our community together. Our Community Associates are energetic, lively, love meeting and helping people, and present themselves in a confident and professional manner.Company Values:Put people firstEmpathize with entrepreneursSee it and do itStrive to be the bestRole Characteristics:Enthusiasm for lifeWillingness to solve any problemAttention to detailMaintains professionalismProve to be reliableUnwavering patience in the face of anythingGoals + Objectives:Create a welcoming and supportive environment for members, partners, and guestsActively participate as part of the 36--N teamMaintain knowledge of all 36--N products and systemsBecome a steward of the 36--N appearance, atmosphere, and cultureDuties + Responsibilities:CommunityWelcome guests, members, and partners to spaceEnsure all guests check in and that their host is notified of their arrivalAssist with bookings for members and external customersAssist with new member onboarding by creating welcome packets, taking photo, introducing to community, and educating on internal systemsSeek opportunities to engage with members and learn about their businessResolve member complaints regarding facility or potentially other membersIdentify and act on opportunities to connect members to communityFacilityResponsible for overall appearance of space including lobby, kitchen, event space, conference rooms, and loungeCreate weekly inventory of suppliesMaintain facility equipment including computers, phones, printers, and iPadsCollect, organize, and distribute mailConduct quality-control space walkthroughs to note immediate issues, preempt potential future issues, and identify areas for improvementConduct walk-in tours and answer questions regarding the space and membershipsEventsConduct setup and teardown for events including furniture, catering, coffee, signage, presentations, and other assigned tasksFacilitate smooth programing during eventCreate invoices and collect payment for venue usageGenerate post-event reportsWork nights and weekends when events occur as neededRequirements:Two years of college education in business or related field preferred, but not requiredExperience in customer service or hospitality industry preferred, but not requiredKnowledge of entrepreneurial ecosystem and community preferred, but not requiredMust have some flexibility in schedule and availability to work Monday and Wednesday afternoons/eveningsMust be able to lift up to fifty poundsMust know how to use Gmail, Google Docs, and macOSMust have excellent written and verbal communication and positive attitudeAdditional Qualifications:You thrive in a fast-paced environment and can take initiative during down timeExceptional organizational and multitasking skillsAbility to anticipate needs, think outside the box, and innovate at every turnAbility to adapt quickly to new technologiesAbility to complete all tasks and assist customers within timely mannerProfessional presentation and ability to communicate clearly with managementBenefits:Exposure to the most exciting new startups in Tulsa36--N 24/7 coworking membershipNeighborhood parking pass401k match eligibility after six monthsCompensation:--$12/hour, scheduled 10-15 hours per week (flexible with student schedules)

Keywords: 36 Degrees North, Broken Arrow , Community Associate, Other , Broken Arrow, Oklahoma

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