BrokenArrowRecruiter Since 2001
the smart solution for Broken Arrow jobs

Call Center/Customer Service Representative

Company: Alorica
Location: Tulsa
Posted on: September 16, 2019

Job Description:

GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Ready to start? Chat with us to begin the process now: ( ) KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica , a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better---one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further As an Alorica employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. Ready to apply? Start the process right away by chatting with us now ( ) About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Broken Arrow , Call Center/Customer Service Representative, Hospitality & Tourism , Tulsa, Oklahoma

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Retail Cashier
Description: Often times, people think that all retail positions are the same... and for the most part, they may be right But when it comes to the merchandise we sell, the people that work for us and the scheduling (more...)
Company: Bed Bath & Beyond
Location: Edmond
Posted on: 10/15/2019

Bakery Development Lead (Walmart/Sam's)
Description: General Mills is reshaping the future of food. We believe food makes us better. It nourishes our bodies, brings us joy and connects us to each other. As one of the world's leading food companies, General (more...)
Company: General Mills
Location: Rogers
Posted on: 10/15/2019

Part-Time Retail Merchandiser
Description: OverviewAre you looking for a company with flexible scheduling to demonstrate your merchandising, customer service and organizational skills Lawrence Merchandising has a great opportunity for you br (more...)
Company: Lawrence Merchandising
Location: Tulsa
Posted on: 10/14/2019


Cook
Description: OverviewThe Cook serves our Guests in multiple capacities in the kitchen of Cracker Barrel Old Country Store and Restaurant, including Grill Cook, Prep Cook, and Backup Cook. The Cook always uses Cracker (more...)
Company: Cracker Barrel Old Country Store, Inc.
Location: Tulsa
Posted on: 10/14/2019

Prep Cook
Description: Job Description br Beginning your culinary career from scratch Spend a little time in the kitchen Experienced food ninja br br At P.F. Chang's, we offer culinary positions of all levels that (more...)
Company: P.F. Chang's China Bistro
Location: Rogers
Posted on: 10/15/2019

Team Members
Description: Now HiringKFC is now hiring to fill positions in Tulsa, Claremore, Pryor, Sand Springs, Bartlesville, Bixby and Coffeyville.---Store Managers---Assistant Managers---Shift Managers---Crew Positions---Cooks---CashiersGreat
Company: Kentucky Fried Chicken
Location: Tulsa
Posted on: 10/14/2019

Restaurant Associate Line Cook
Description: Restaurant Associate Line CookA fresh approach to work.Line CookWhen you join Panera LLC as a Restaurant Associate Line Cook, you join in our belief that food should not only taste good, but also be good (more...)
Company: Panera Bread
Location: Fort Smith
Posted on: 10/15/2019

Host/Hostess
Description: JOB SUMMARY The Host-Hostess is responsible for coordinating the serving of breakfast and maintains cleanliness and inventory of breakfast area. JOB DUTIES RESPONSIBILITIES Sets up breakfast at scheduled (more...)
Company: TMI Hospitality
Location: Stillwater
Posted on: 10/15/2019

Customer Service Representative
Description: Customer Service Representative br br in Fort Smith, Arkansas 72901 br br br Job Description - Customer Service RepresentativeWould you like to work in a corporate environment while getting (more...)
Company: Innosource
Location: Fort Smith
Posted on: 10/15/2019

Prep Cook
Description: Job Description br Beginning your culinary career from scratch Spend a little time in the kitchen Experienced food ninja br br At P.F. Chang's, we offer culinary positions of all levels that (more...)
Company: P.F. Chang's China Bistro
Location: Tulsa
Posted on: 10/15/2019

Log In or Create An Account

Get the latest Oklahoma jobs by following @recnetOK on Twitter!

Broken Arrow RSS job feeds