Customer Service Representative
Company: River Spirit Casino
Location: Beggs
Posted on: April 24, 2024
Job Description:
Description
SUMMARY
Enters customer information in customer database. Assists in the
analyses of direct mail, group sales, special events, and guest
relations reports to identify programs and activities that support
and enhance customer loyalty. Assists with the installation and
maintenance of electronic gaming machines.
ESSENTIAL DUTIES AND RESPONSIBILITES
- Generates excitement and provides personal attention to
customers; anticipates customer needs or customers in need of
service.
- Interacts with customers and responds to requests and helps in
resolving customer issues.
- Knowledge of casino promotions and helps with daily promos
(announcing promotions); informs guests of current and future
promotions and how they can participate.
- Understands how all gaming machines are played and communicates
in an effective manner how to play each game to customers requiring
assistance.
- Distributes promotional items such as coupons, gifts or generic
player cards to customers.
- Introduces and promotes Players Club by explaining its benefits
and how to join; assists players with membership applications.
- Informs players of locations of customer service booths,
promotion areas, and how to spot employees working the floor; knows
location of all facilities within casino to assist guests in
finding them.
- Develop basic Troubleshoot and repair electronic gaming
machines and related equipment to the common component level.
- Maintain proper documentation of department repair logs, shift
logs, daily shift reports, lock and/or key logs.
- Safely and effectively operate shop equipment including hand
tools, soldering equipment and some electronic test equipment.
- Maintain security of equipment, records, funds, locks and
keys.
- Consistently follow machine entry procedures and repair
procedures in order to proactively identify or prevent future
equipment problems.
- Effectively interpret Electronic Game machine conditions by use
of self-diagnostic and troubleshooting techniques and from there
can perform repairs and correct line failures.
- Assist special projects and machine moves as assigned.
- Responds to floor calls in an expeditious manner and spend
enough time on the floor to be familiar with operational
issues.
- Maintains professional and good communications with co-workers
and supervisors to build a cohesive and effective work environment
able to provide high quality service and repairs.
- Additional duties as assigned.
Position Requirements
QUALIFICATIONS
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION
High School Diploma
EXPERIENCE
1 year customer service experience in a fast paced environment
required.
Gaming License
Must obtain and maintain a Gaming License.
Full-Time/Part-Time
Full-Time
Number of Openings
1
Req Number
GUE-15-00003
This position is currently accepting applications.
Keywords: River Spirit Casino, Broken Arrow , Customer Service Representative, Hospitality & Tourism , Beggs, Oklahoma
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