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Hotel Front Desk Agent

Company: Fairfield Inn and Suites Muskogee,OK
Location: Muskogee
Posted on: November 23, 2022

Job Description:

Responsibilities
* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates and amenities
* Respond to clients' complaints in a timely and professional manner
* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
* Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
* Upsell additional facilities and services, when appropriate
* Maintain updated records of bookings and payments
Requirements
* Work experience as a Hotel Front Desk Agent, Receptionist or similar role
* Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
* Understanding of how travel planning websites operate, like Booking and TripAdvisor
* Customer service attitude
* Excellent communication and organizational skills

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Education:
* High school or equivalent (Preferred)

Work Location: One location%58047475%

Keywords: Fairfield Inn and Suites Muskogee,OK, Broken Arrow , Hotel Front Desk Agent, Hospitality & Tourism , Muskogee, Oklahoma

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