General Manager / Hotel Manager

Company: Clarion Hotel
Location: Broken Arrow
Posted on: May 16, 2022

Job Description:

REPORTS TO: Managing Director / Area General Manager / Owner POSITION SUMMARY: The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and your hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stake-holders. Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience. A General Manager would also be required to manage between profitability and guest satisfaction measures. GM DUTIES AND RESPONSIBILITIES: Oversee the operations functions of the hotel, as per the Organizational chart. Hold regular briefings and meetings with all head of departments. Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards. Lead all key property issues including capital projects, customer service and refurbishment. Handling complaints, and oversees the service recovery procedures. Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Ensure all decisions are made in the best interest of the hotels and management. Deliver hotel budget goals and set other short and long term strategic goals for the property. Developing improvement actions, carry out cost savings. A strong understanding of P&L statements and the ability to react with impactful strategies Closely monitor the hotel's business reports on a daily basis and take decisions accordingly. Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate. Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs. Prepare monthly financial reporting for the owners and stake holders. EDUCATION: A university degree in hotel management or a related field with Experience managing a hotel. Excellent computer system skills. EXPERIENCE: 5 years + of experience as a General Manager or Asst. General Manager.
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Keywords: Clarion Hotel, Broken Arrow , General Manager / Hotel Manager, Executive , Broken Arrow, Oklahoma