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Social Media Content Moderator

Company: Alorica
Location: Broken Arrow
Posted on: April 3, 2024

Job Description:

Join Team Alorica

At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!

But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.

Job Summary

Your mission (should you choose to accept it) is to review and moderate submissions on a popular social media platform.

You'll be the human element in the equation, serving an important purpose by removing content that violates community guidelines/policies and doesn't belong on the platform, which keeps its users safe and comfortable.

  • High school diploma or GED
  • Strong computer navigational skills
  • Familiarity with Microsoft Office applications (Word, Excel)
  • Excellent oral and written communication skills
  • Exceptional listening/comprehension skills
  • Professional and courteous
  • Good understanding of social media pop culture
  • Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
    Work Environment

    • Regular work performed in a climate-controlled, call-center environment
    • Ability to handle viewing graphic and potentially disturbing content
    • Ability to react quickly and effectively with high attention to detail and fast learning ability
    • Ability to work required full time schedule within our 24/7 hours of operation (subject to change based on business needs)
    • High level engagement
    • Possess a high level of professionalism
      Physical Demands

      • Constant sedentary work

        • Health, dental, and vision coverage/HSA
        • Paid Time Off (PTO)
        • Paid holidays and sick time
        • Potential to earn performance-based bonuses
        • 401K retirement plan
        • Leadership programs
        • Paid training and tuition reimbursement
        • Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
        • Employee assistance program
        • Daily Pay
        • Additional voluntary benefits
        • On-site amenities such as: Coffee & Snack bar, 24 hr gym access, breakroom with shuffleboard and air hockey, ATM/Banking access, and so much more!
          Next Steps

        • Place an application
        • Complete your online assessment
        • Our team will review your application
        • If selected to move forward, our team will follow up directly

          DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

          Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Keywords: Alorica, Broken Arrow , Social Media Content Moderator, Advertising , Broken Arrow, Oklahoma

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